Frequently asked questions
Before purchasing vintage furniture, antique miscellaneous goods, and accessories
Vintage items may have scratches, stains, etc. that cannot be seen in the images. Please also note that the color of the actual item may differ from the image.
Although they will not be in like-new condition, we maintain them so that you can use them with confidence, so we hope you will appreciate the slight scratches and stains that give them a vintage feel.
If you have any questions, please contact us in advance at the email address below. We accept inquiries from 10:00 to 17:00 on weekdays (excluding weekends, holidays, and the New Year holidays).
Email: info@tokyoapartmentstore.com
Questions about ordering
Q: This is my first time purchasing a vintage item. Is there anything I should be aware of when purchasing?
A: Vintage items are said to be old and valuable. Therefore, they may have some scratches or dirt, but we hope you will enjoy the history of these items that have been loved for a long time.
Q: When purchasing online, do I need to check stock availability?
There is no need to check the stock. However, although we use a system to manage inventory and display it on the website, depending on the timing, there may be discrepancies in the stock display and the product you ordered may be out of stock. The same product is also sold in stores. Due to this relationship, depending on the timing, there may be discrepancies in the stock display and the product you ordered may be out of stock.
Please note that if the item is not in stock, your order may be cancelled.
In case of cancellation, our staff will contact you by email.
Q: Can I order by phone?
Yes, please call the number below and our sales staff will assist you. Inquiries are accepted from 10:00 to 17:00 on weekdays (excluding weekends, holidays, and the year-end and New Year holidays).
Tel: 03-6447-1619 / Weekdays 10:00-17:00
Q: Can I reserve it?
We are very sorry. As we deal with one-of-a-kind vintage furniture and antique goods, we generally do not accept reservations. If you would like to reserve an item for a special occasion, please check with us on Instagram, by phone, or through our contact form.
Q: Do you provide gift wrapping?
We do offer gift wrapping for small items. However, if you would like gift wrapping, please contact us in advance. Please note that it may take some time for delivery.
Q: Can I see the actual product in the store?
Yes, it is possible. However, we store some of the larger items that we sell in our online store in our warehouse, so it may take 1-2 days to deliver the items from the warehouse to the store.
If you are interested in a product you saw online and would like to see it in person at the store, please contact us in advance to let us know the product you would like to see and the date and time you would like to see it.
Payment Questions
Q: Is there a payment method available?
A: We accept the following credit cards and electronic money payments.
・Credit card
VISA / MasterCard / AMEX / JCB
・Smartphone payment (QR code)
PayPay / LINE Pay / Merpay
・Pay later
・SoftBank One-Stop Payment (SBPS)
・Rakuten Pay (SBPS)
Q: Can I pay later?
A: You can pay later by selecting the deferred payment system (Paidy). After adding the product you want to your cart and entering your delivery address, you can select it on the payment page.
Questions about shipping
Q: How much is the shipping fee?
A: For small and medium-sized items, shipping is free for orders over 10,000 yen (tax included). For orders under 10,000 yen, a flat rate of 1,500 yen (tax included) will be charged.
For large furniture, we use Yamato Transport's "Raku-Raku Furniture Delivery Service." In order to reduce the burden on our customers, the shipping fee is already included in the price we present to you, so please rest assured that the shipping fee will not be included separately on the cart page.
Q: How long will it take to arrive?
A, For large items including fragile items (glass, etc.), we ask that you collect the item yourself at a location designated by our company. If you request a delivery company to collect the item yourself, we cannot take any responsibility for any errors or defects during the delivery process. Thank you for your understanding.
Therefore, if you wish to order fragile items (glass, etc.), please contact us by phone or email.
Inquiries are accepted from 10:00 to 17:00 on weekdays (excluding weekends, holidays, and the New Year holidays).
Q: Is there anything I need to check in advance regarding delivery?
If you are ordering furniture, please check the delivery route in advance.
The width of the route for delivery and installation must be at least 150 mm larger than the product size.
When purchasing large items, please check the following precautions for delivery and make sure that delivery and installation are possible from the transport vehicle to the installation location in your home, taking into account the aisles, elevators, and door openings.
An additional fee may be charged in the following cases:
If you have any concerns about the delivery route, please contact us by phone or email.
[Specific examples]
If there is a problem with the delivery route, if the luggage cannot fit in the elevator, or if the apartment has only stairs, it is determined that delivery at the basic delivery fee is difficult.
Questions about returns and exchanges
Q: Can I return or exchange the product?
A, We do not accept returns or exchanges due to customer convenience (different from the image, etc.). However, if the product is defective, damaged during delivery, or packaged incorrectly, please contact us by phone or email within 5 business days of receiving the product. If an item is exchangeable, we will exchange it for a good item. If the item is out of stock, we will accept the return and refund the product price and shipping fee.
