(1) Inquiries are accepted from 10:00 to 17:00 on weekdays (excluding Saturdays, Sundays, holidays, and the New Year holidays).
(2) We will respond to inquiries in the order in which they are received, so it may take some time for us to respond.
Also, please note that we may need some time depending on the department's regular holidays.
(3) If you do not receive a reply from us within five days of making an inquiry, it may be that your inquiry has been classified as spam or that the email address you entered is incorrect.
If you have not received it in your spam folder, please contact us by phone.
Email address: info@tokyoapartmentstore.com
Telephone number: 03-6447-1609
You can also contact us via Instagram.
If you send us a message via DM from the Tokyo Apartment Store's official Instagram account (tokyo.apartment.store), our staff will reply to you.
We post on Instagram several times a week, so if there is anything you are interested in, please feel free to contact us with any inquiries about reserving items or questions about the products, so please feel free to use that account as well.
Instagram site: https://www.instagram.com/tokyo.apartment.store/
[For customers who would like to see the products in person at the store]
We store some of the larger items that we sell in our online store in our warehouse, so it may take 1-2 days to deliver the items from the warehouse to the store.
If you are interested in a product you saw online and would like to see it in person at the store, please contact us in advance to let us know the product you would like to see and the date and time you would like to see it.
